A Clearer & More Reliable Shopping Experience
Our Return & Exchange Policy is designed to clearly explain the customer's rights and responsibilities, as well as the procedures followed when requesting a return or exchange. The policy covers purchases made through our online store as well as purchases made directly from our physical branches, subject to the condition and nature of the returned product.
Online Store Purchases
Return, exchange, and cancellation conditions for online purchases
The following conditions apply to products purchased through the Alhammadi Electronics online store.
Incorrect Order or Manufacturing Defect
If the received product does not match the specifications displayed on the website or has a confirmed manufacturing defect, the store will cover the applicable return or exchange costs according to the case.
Return of an Unused Product
If the customer wishes to return a product that is in good condition and matches the advertised specifications, the original shipping fee is non-refundable and the customer is responsible for the cost of returning the product to the store.
Product Different from the Listing
If the product shipped is different from the product or specifications displayed on the website, the customer may request an exchange without bearing additional costs resulting from the store's error.
Return & Exchange Period
Products may be returned or exchanged within seven (7) days from the date of purchase, provided that the product is unused and its original packaging remains in good condition.
Customers are advised to carefully review the product specifications and details before completing their purchase. If a return or exchange is requested because the specifications were not reviewed, the customer may be responsible for the resulting costs in accordance with this policy.
Return & Exchange Eligibility
Product condition and requirements upon return
Basic Requirements
- The product must be unused.
- The product must remain in its original condition.
- Original packaging must be available and intact.
- All accessories and components must be included.
- The request must be submitted within the specified period.
Conditions That May Prevent Acceptance
- Improper use or negligence causing damage.
- Breakage or damage caused by misuse.
- Improper opening or disassembly.
- Failure to follow operating instructions.
- Unauthorized modification or repair.
Non-Returnable Products & Cases
Exceptions to the return and exchange policy
Products may not be eligible for return or exchange in the following cases, unless a confirmed manufacturing defect is established:
Misuse or negligence resulting in damage to the product.
Breakage or physical damage resulting from improper use.
Improper opening or disassembly of the product.
Failure to follow the product's operating or usage instructions.
Exposure to water where the product is not designed to be water-resistant.
Unauthorized repair, modification, or maintenance.
Use of incompatible accessories that causes partial or complete product failure.
Manufacturing Defect Discovered After Use
Handling products with a manufacturing defect within the specified period
If the customer has used the product and subsequently discovers a manufacturing defect within seven (7) days from the date of purchase, the return or exchange may be processed in accordance with this policy. The customer may be required to provide evidence of the defect, and the product will be subject to inspection and verification.
If the manufacturing defect is confirmed through the applicable inspection process, the store will cover the return or exchange costs associated with the approved case in accordance with the policy.
Order Cancellation
How to cancel an order and when the purchase amount is refunded
You Have 3 Hours to Cancel Your Order Online
Customers can cancel an order directly from their account by opening the "Orders" section and selecting the cancellation option.
If more than three hours have passed since the order was placed, customers may contact the store via info@alhammadi-ye.com or through the contact details published on the Contact Us page.
Return & Exchange Process
From submitting the request to receiving the refund
Submit a Return or Exchange Request
Send your return or exchange request together with the order number to info@alhammadi-ye.com during official business hours, or contact us directly through WhatsApp.
Request Review
Our team will review the request. A response is expected within a maximum of 48 business hours.
Determine the Appropriate Action
The reason for the return or exchange will be reviewed and the appropriate action determined based on the product condition and policy requirements.
Return the Product
Once the request is approved, the customer will receive the necessary instructions or shipping information for returning the product to the store.
Inspection & Refund
After the returned product is received and inspected, the refund will be processed according to the payment method used and the applicable processing period.
Refund Processing
Refund processing times vary depending on the payment method
Once the returned product has been received, inspected, and the return has been approved, the refund will be processed according to the payment method used for the original purchase.
The periods stated above refer to the store's refund processing time. The final time required for the funds to appear in the customer's account may be affected by the customer's bank or payment provider, especially for card transactions.
Purchases from Physical Stores
Return and exchange conditions for in-store purchases
The general principles of the online shopping return policy apply to purchases made at our physical stores, subject to the specific conditions applicable to in-store purchases where shipping and delivery are not involved.
Proof of Purchase
Customers must provide the original invoice as proof of purchase when requesting a return or exchange.
Product Condition
The product must remain in its original condition, unused and undamaged, with all accessories and original packaging.
No Shipping Fees
Shipping and delivery charges do not apply to purchases made directly from our physical stores.
Opened Products
Opened products are not normally accepted unless a confirmed manufacturing defect is established through the inspection process.
Damage & Misuse
Products damaged due to misuse, negligence, or unauthorized modifications are not eligible for return or exchange.
In-Store Refund
Where a return is approved, the refund may be processed directly at the store according to the applicable procedures.
Policy Updates
Keeping the policy aligned with our services
Alhammadi Electronics reserves the right to modify or update this Return & Exchange Policy when necessary to reflect changes in our products, services, operational procedures, or applicable requirements.
Any amendments published on this page will become effective according to the date indicated in the updated version of the policy.
Reviewing the policy before completing your purchase helps you understand the applicable periods, requirements, and procedures related to returns and exchanges.
Need Assistance?
Contact the Alhammadi Electronics team
If you have a return or exchange request or need assistance regarding an existing order, you can contact us using the following details.
Alhammadi Electronics
Our team is ready to assist you with your questions regarding orders, returns, and exchanges.
Next to TeleYemen Tower – Yemen
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